TOPIC 3: ASKING FOR SERVICES
Services is the supplying or supplier of utilities or commodities such as water, transport, telephone, electricity, or gas, required or demanded by the public.
Asking for services is the need of that service. Services are intangible commodities. When you go for services you pay money but not all services are seen in physical form, if you buy a voucher for telephone calls, you just get minutes to speak, or if you go to the hospital the commodity you get is the medicine to cure your health. In this topic we will talk more about making telephone calls, reservation, and shopping.
MAKING TELEPHONE CALLS
The Telephone is an electronic device used for communicating with someone who is far and who also has a phone. We have land line technology and mobile technology.
Landline is the earliest technology used almost all over the world. Landline uses set of wires and cables that carry telephone signals under or over the ground . This system uses an analog technology which cannot save numbers or receive written messages, it saves only one function of calling by dialing a number from the phone book to make a call. In this form of communication you need to introduce yourself very well before you start speaking.
Frank: My name is frank, I am calling from Moshi and I need to speak with Mr Juma Rajabu from your company.
Response: okay Mr. Frank, Mr. Juma is in a meeting, I am his secretary can you leave a message?
Frank: Just tell him Mr Frank called.
Things to Consider When Making Phone Calls
1. Have the number to call.
2. The name of the person you need to speak to.
3. Have all of your personal info at hand (if you are speaking to person who is new to you) when you introduce yourself prefer your last name or the popular name you are using.
4. Be precise (go straight to the point do not beat around the bush).
5. Use simple words and phrases; avoid using complex vocabularies an vague words.
6. Always check your line to see if its on air.
7. Consider the relationship you have with the person you are speaking to.
8. Telephone calls pass through a number of processes and systems of communication before they reach the intended person. You may for instance, call Grace and begin insulting her, and later on you come to know that you are not speaking to Grace but her mother. Cheating and other misconducts are not allowed when making telephone calls.
9. Avoid monologue, allow the second party to listen and respond to what you are telling him or her.
10. After finishing talking make sure you hang up the call to save your money and avoid misunderstanding with the second party.
|Making Phone Calls|
IMPORTANCE OF TELEPHONE
1. Emergency Purposes: One of the most important contributions the telephone has brought to the lives of people is the ability to call during emergencies. There are over hundreds of emergency calls made every day in every country across the globe.
Telephones are very helpful during emergency situations because they are able to connect to the office or department you are calling instead of going to the place yourself. When calling for emergency help it is important for you to speak slowly and clearly. This will help the authorities understand you clearly. State your name, the location of the incident, important phone numbers and the type of emergency you have, this allows fora faster response by the authorities.
2. Business Purposes: Another great use for telephones is for business. Telephones are a very important tool for handling business. Without telephones most company's production growth would slow down causing loss in money.Telephones are used by businessmen to call their fellow businessman or their partners in business. Businessmen also use telephones to call for meetings.
3. Home Purposes: Finally, the most common use of the telephone is in the home. Most families and homes in the Tanzania have a telephone or two. Families are using telephones to call their relatives and friends.
Having a telephone at home also saves a lot of money for the family. For example, if you want to talk to your relative who is living far, you could simply use your telephone to talk to that relative instead of travelling to them and spending huge amounts of cash. Aside from saving money, having a phone also saves you precious time from travelling and lets you stay at home.
Telephones should not be taken for granted and should be valued. Even though there are new technologies today, like cell phones, internet, and email, let's not forget that telephones are still great to use especially if there is no electricity or during blackouts.
TALKING ABOUT RESERVATIONS
Using Appropriate Expression for making Reservations
Reservations are required for all services of public transport travelling for a long journey of more than 60 kilometers in Tanzania. This is the process of obtaining a ticket to travel before the time or day of departure.
The process of making a reservation
1. Make sure you know the date of your journey.
2. You have a fare to travel.
3. You know the kind of transport you will use to travel.
4. You know the office that can help you with the process.
Mary is a student from Sangu secondary school in Mbeya, School is closed and she wants to travel by bus to Mwanza. Let us see how she is going to do a bus reservation at the Mbeya bus stand.
Mary: Good evening.
Customer care: Good evening, can I help you?
Mary: My name is Mary; I would like to travel to Mwanza on the 9th of December.
Customer care: It is Sh 60 000 per person.
Mary: I am a student, are students not allowed to pay half price for long journeys?
Customer care: Okay Mary you can pay Sh 30 000.
Mary: I am paying as we speak (prepare the ticket for me please).
Customer care: Don't worry (she is writing a ticket for Mary, and after two minutes the ticket is ready)
Mary: Thank you!
Customer care: You are welcome!
TALKING ABOUT SHOPPING
Mussa: Can I help you / what can I do for you ?
Ali: Yes please, how much is the flower
Mussa : Two hundred shillings
Ali : Can I have it?
Mussa : There your are
Ali : Thank you
Mussa : You are welcome
Imagine you are in the hotel. How would you order some food and drinks?
Write a short conservation between you and the waiter
Waiter: Excuse me sir, can I help you?
Customer: Yes please, how much is a cup of tea?
Waiter: There you are
Customer: May I have some food too?
Waiter : What kind of food you need?
You want to travel to Mwanza by train, write a dialogue between you and booking office attendant.
Attendant: Can I help you?
Customer: Yes please, I want a ticket in first class
Attendant: It is 20,000/=Tshs
Customer: I have 19,000/= Tshs
Customer; Here is your money
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