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TOPIC 3: ASKING FOR SERVICES
Services
is the supplying or supplier of utilities or commodities such as water,
transport, telephone, electricity, or gas, required or demanded by the public.
Asking
for services is the need of that service. Services are intangible commodities.
When you go for services you pay money but not all services are seen in
physical form, if you buy a voucher for telephone calls, you just get minutes
to speak, or if you go to the hospital the commodity you get is the medicine to
cure your health. In this topic we will talk more about making telephone calls,
reservation, and shopping.
MAKING TELEPHONE CALLS
The
Telephone is an electronic device used for communicating with someone who
is far and who also has a phone. We have land line technology and mobile
technology.
Landline is
the earliest technology used almost all over the world. Landline uses set of
wires and cables that carry telephone signals under or over the ground . This
system uses an analog technology which cannot save numbers or receive written
messages, it saves only one function of calling by dialing a number from the
phone book to make a call. In this form of communication you need to introduce
yourself very well before you start speaking.
Example 1
Frank:
My name is frank, I am calling from Moshi and I need to speak with Mr Juma
Rajabu from your company.
Response:
okay Mr. Frank, Mr. Juma is in a meeting, I am his secretary can you leave a
message?
Frank:
Just tell him Mr Frank called.
Things to
Consider When Making Phone Calls
1.
Have the number to call.
2.
The name of the person you need to speak to.
3.
Have all of your personal info at hand (if you are speaking to person who is
new to you) when you introduce yourself prefer your last name or the popular
name you are using.
4.
Be precise (go straight to the point do not beat around the bush).
5.
Use simple words and phrases; avoid using complex vocabularies an vague words.
6.
Always check your line to see if its on air.
7.
Consider the relationship you have with the person you are speaking to.
8.
Telephone calls pass through a number of processes and systems of communication
before they reach the intended person. You may for instance, call Grace and
begin insulting her, and later on you come to know that you are not speaking to
Grace but her mother. Cheating and other misconducts are not allowed when
making telephone calls.
9.
Avoid monologue, allow the second party to listen and respond to what you are
telling him or her.
10.
After finishing talking make sure you hang up the call to save your money and
avoid misunderstanding with the second party.
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| Making Phone Calls |
IMPORTANCE OF
TELEPHONE
1.
Emergency
Purposes: One of the most important contributions the telephone
has brought to the lives of people is the ability to call during emergencies.
There are over hundreds of emergency calls made every day in every country
across the globe.
Telephones
are very helpful during emergency situations because they are able to connect
to the office or department you are calling instead of going to the place
yourself. When calling for emergency help it is important for you to speak
slowly and clearly. This will help the authorities understand you clearly.
State your name, the location of the incident, important phone numbers and the
type of emergency you have, this allows fora faster response by the
authorities.
2.
Business
Purposes: Another great use for telephones is for business.
Telephones are a very important tool for handling business. Without telephones
most company's production growth would slow down causing loss in
money.Telephones are used by businessmen to call their fellow businessman or
their partners in business. Businessmen also use telephones to call for
meetings.
3.
Home
Purposes: Finally, the most common use of the telephone is in the
home. Most families and homes in the Tanzania have a telephone or two.
Families are using telephones to call their relatives and friends.
Having
a telephone at home also saves a lot of money for the family. For example, if
you want to talk to your relative who is living far, you could simply use your
telephone to talk to that relative instead of travelling to them and spending
huge amounts of cash. Aside from saving money, having a phone also saves you
precious time from travelling and lets you stay at home.
Telephones
should not be taken for granted and should be valued. Even though there are new
technologies today, like cell phones, internet, and email, let's not forget
that telephones are still great to use especially if there is no electricity or
during blackouts.
TALKING ABOUT
RESERVATIONS
Using
Appropriate Expression for making Reservations
Reservations
are required for all services of public transport travelling for a long journey
of more than 60 kilometers in Tanzania. This is the process of obtaining a
ticket to travel before the time or day of departure.
The process of
making a reservation
1.
Make sure you know the date of your journey.
2.
You have a fare to travel.
3.
You know the kind of transport you will use to travel.
4.
You know the office that can help you with the process.
 |
| Reservations |
Mary
is a student from Sangu secondary school in Mbeya, School is closed and she
wants to travel by bus to Mwanza. Let us see how she is going to do a bus
reservation at the Mbeya bus stand.
Mary:
Good evening.
Customer care: Good
evening, can I help you?
Mary:
My name is Mary; I would like to travel to Mwanza on the 9th of December.
Customer care:
It is Sh 60 000 per person.
Mary:
I am a student, are students not allowed to pay half price for long journeys?
Customer care:
Okay Mary you can pay Sh 30 000.
Mary:
I am paying as we speak (prepare the ticket for me please).
Customer care:
Don't worry (she is writing a ticket for Mary, and after two minutes the ticket
is ready)
Mary:
Thank you!
Customer care: You
are welcome!
TALKING ABOUT SHOPPING
Mussa: Can I help you / what can I do for you ?
Ali: Yes please, how much is the flower
Mussa : Two hundred shillings
Ali : Can I have it?
Mussa : There your are
Ali : Thank you
Mussa : You are welcome
Imagine you are in the hotel. How would you order some food and drinks?
Write a short conservation
between you and the waiter
Waiter: Excuse me sir, can I help you?
Customer: Yes please, how much is a cup
of tea?
Waiter: There you are
Customer: May I have some food too?
Waiter : What kind of food you need?
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| Shopping |
BOOKING TICKETS
You want to travel to Mwanza by
train, write a dialogue between you and booking office attendant.
Attendant: Can I help you?
Customer: Yes please, I want a ticket in
first class
Attendant: It is 20,000/=Tshs
Customer: I have 19,000/= Tshs
Attendant: OK
Customer; Here is your money
 |
| Booking Tickets |
Well organised notes with examples and easy understood for students
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